jabibet's Privacy Policy
This policy explains how important your personal information is to us, and how it is collected, stored, and used.
This privacy policy ("Policy") applies to all services related to the jabibet platform. When you create an account on jabibet, log in, or use any of our services, you are considered to have accepted the terms of this policy. This privacy policy should be read together with the Terms and Conditions that apply to the jabibet platform.
We believe you should have full control over your information. That is why we collect only what is strictly necessary to operate our services — nothing more.
What Information We Collect
When you register an account and use our services on jabibet, we may collect the following types of information:
1.1 Information You Provide Directly
We store information you give us yourself — such as your name, email address, mobile number, date of birth, and payment details. Your national ID or passport details may also be required for account verification.
1.2 Automatically Collected Information
When you access our platform, certain technical information is recorded automatically:
- IP address and device identity
- Browser type and version
- Pages visited and time spent on the site
- Cookie and session data
- Operating system and screen size
1.3 Transaction Information
Records of every deposit, withdrawal, and betting activity are stored. Details of payments made through bKash, Nagad, Rocket, or Upay — such as transaction amount, time, and method — are kept securely with us.
How We Use the Information Collected
jabibet uses the information collected only for specific and lawful purposes. The main reasons for our use are listed below:
- Account management: Handling registration, login, password recovery, and account security.
- Payment processing: Completing deposits and withdrawals securely and keeping a record of transactions.
- Customer support: Helping you resolve issues via 24/7 live chat and email.
- Service improvement: Analysing user experience to make the platform more effective.
- Security monitoring: Detecting fraud, unauthorised access, and suspicious activity.
- Legal compliance: Meeting applicable legal obligations and providing information to authorities when required.
- Personalised experience: Sending relevant notifications and offers based on your preferences and activity.
We never sell your personal information to third parties for commercial purposes.
Sharing Information with Third Parties
jabibet may share your information with trusted third parties in specific circumstances. These cases are as follows:
3.1 Service Providers
Payment gateways, identity verification services, and technology support providers work on our behalf. They receive only the information necessary to complete their tasks and cannot use that information independently.
3.2 Legal Requirements
We may be required to disclose information under court orders, requests from law enforcement agencies, or applicable legal obligations.
3.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will notify you properly before any such change takes place.
3.4 International Data Transfers
Our servers or service infrastructure may be located outside Bangladesh. In such cases, international-standard data protection measures are maintained.
Cookies and Tracking Technologies
jabibet uses cookies and similar technologies that improve your browsing experience and keep the platform functioning correctly.
4.1 Essential Cookies
These are necessary for the basic operation of the site — maintaining login sessions, saving language preferences, and managing security tokens.
4.2 Analytical Cookies
These cookies are used to understand how users interact with the site. This information is not personally identifiable and is analysed only as aggregate statistics.
4.3 Cookie Controls
You can set your browser to accept or reject cookies. However, disabling essential cookies may cause some features of the site to stop working.
Data Security Measures
Protecting your personal and financial information is one of jabibet's top priorities. We use industry-standard security practices:
- SSL encryption: All data transmitted on the site is encrypted using SSL technology.
- Secure servers: Your information is stored on servers protected by firewalls and access controls.
- Restricted access: Only authorised staff can access the information they need.
- Regular security audits: Security checks are conducted regularly to identify system vulnerabilities.
- OTP verification: Identity is confirmed through one-time passwords (OTP) for sensitive actions.
While we do our best to ensure maximum security, no one can guarantee complete safety when transmitting information over the internet. You should also take precautions on your end — use a strong password and never share your login details with anyone.
Data Retention Period
jabibet stores your information only for as long as necessary. All relevant information is kept while your account is active. Even after an account is closed or becomes inactive, information may be retained for the following reasons:
- For the period required to meet legal obligations.
- For resolving disputes or defending claims.
- For financial audits and record-keeping purposes.
- For fraud prevention and account history verification.
After the relevant period has passed, your information will be securely deleted or anonymised.
Your Rights as a User
jabibet believes you have clear rights over your own information. These rights are:
- Right of access: You can request to know what information we hold about you.
- Right to correction: You can have incorrect or incomplete information corrected.
- Right to deletion: In certain circumstances you can request that your information be deleted — though this may not apply where legal obligations exist.
- Right to opt out of marketing: You can unsubscribe from promotional emails or messages at any time.
- Right to lodge a complaint: If you are unhappy with how we handle your information, you can file a complaint with the relevant authority.
To exercise any of the above rights, contact our support team. We provide assistance in Bengali and English 24/7. For further questions about data protection, you can also visit our FAQ section.
Protection of Minors
jabibet strictly follows a 21+ age policy. Our platform is in no way intended for persons under 21 years of age, and we do not knowingly collect any information from minors.
If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be suspended. To learn more about responsible gaming, please read our Responsible Gaming page.
External Sites and Third-Party Services
The jabibet platform may integrate technology from game providers such as Evolution, Pragmatic Play Live, JILI, or PG Soft. These third parties have their own privacy policies, for which jabibet is not responsible.
These providers may collect gameplay data or technical information. We recommend reviewing the relevant provider's policy before using their services.
Policy Changes and Updates
jabibet reserves the right to revise this privacy policy at any time due to business needs, technological changes, or legal obligations. For significant changes, we will notify you by email or via a platform notification.
Continued use of the site after any changes will be taken as your acceptance of the revised policy. We recommend checking this page regularly. To understand how this policy relates to our overall terms of service, you can read our About Us page.
Contact Us About Privacy
If you have any questions, concerns, or complaints about this policy, please contact the jabibet support team:
- Live chat: 24/7 directly via live chat in Bengali or English.
- Email: [email protected]
We always try to respond as quickly as possible. All privacy-related requests are treated with the highest priority.
This privacy policy is prepared in accordance with the applicable laws of Bangladesh. This policy and jabibet's services apply only to persons aged 21 and above.